Last updated: 13 November 2026

1. About us

These Terms of Sale apply to all purchases made on tyrelljewelry.com.my (the “Website”). The Website is operated by:

  • Tyrell Jewelry Sdn. Bhd.
  • Company No.: 201701037891 (1252062-D)
  • Address: 91-1 and 93-1, Jalan Perniagaan Gemilang 1, Pusat Perniagaan Gemilang, 14000 Bukit Mertajam, Pulau Pinang, Malaysia
  • Email: sales@tyrelljewelry.com.my
  • Phone: +604 412 2237
  • WhatsApp: +6012 915 6419

By placing an order, you agree to these Terms of Sale, our Returns Policy, Delivery Information, Privacy Policy and Site Terms and Conditions.

2. Products

2.1 We describe each product as accurately as we can, including its purity (for example 916 / 22K or 999.9 / 24K), weight, size and main features. Gold bars and coins state the mint (for example The Royal Mint or PAMP Suisse).

2.2 Product photos are for illustration. Because jewelry is handcrafted and screens differ, colour, shine and exact size may vary slightly from the photo. Weights shown for jewelry may vary slightly from piece to piece; the actual weight is printed on your invoice.

2.3 All products are subject to availability. If an item becomes unavailable after you order, we will contact you and offer a full refund or an alternative.

3. Prices

3.1 All prices are in Malaysian Ringgit (RM).

3.2 Gold prices change every day. The price shown on a product page is the price at the time you view it. The price you pay is the price shown at checkout when your payment is completed. Gold price information shown elsewhere on the Website (for example the live price bar) is indicative only.

3.3 Shipping charges are shown at checkout before you pay, together with the full total payable. No tax is added to our prices.

3.4 If a product is listed at an obviously wrong price due to a technical or typing error, we may cancel the order and give you a full refund, even after we have sent an order confirmation.

4. Placing an order

4.1 To order, add products to your cart, go to checkout, enter your details and choose a payment method. Before you pay, you can review your order and correct any mistakes on the cart and checkout pages.

4.2 After you place your order, we will send you an order acknowledgement by email straight away. This acknowledgement confirms we received your order. The contract is formed when we confirm and process your order.

4.3 We may refuse or cancel an order, with a full refund, if we suspect fraud, cannot verify your identity, or the item is unavailable.

4.4 You must be at least 18 years old to place an order.

5. Payment

5.1 We accept payment by online banking (FPX) via Billplz. Other methods, such as credit/debit card, may be added; the methods available are always shown at checkout.

5.2 Payment is processed securely by our payment provider. We do not see or store your full card or bank login details.

5.3 Your order is processed only after full payment is received.

5.4 For high-value purchases, we may ask you to verify your identity (for example with your MyKad) before we ship or hand over the item, as required by anti-money laundering law.

6. Delivery

6.1 We deliver within Malaysia only. Delivery fees and estimated delivery times are listed on our Delivery Information page and shown at checkout. Delivery times are estimates; we will tell you if there is a delay.

6.2 For security, the recipient must sign and show their MyKad when the parcel is delivered.

6.3 Risk in the goods passes to you when they are delivered to you. Please check your parcel when it arrives and tell us within 24 hours if anything is damaged, missing or wrong.

7. Returns and refunds

Returns, exchanges and refunds follow our Returns Policy. Nothing in these Terms of Sale affects your rights under the Consumer Protection Act 1999, including your right to goods of acceptable quality and matching their description.

8. Cancellation

You may cancel an order before it has been shipped by contacting us. Because gold prices change constantly, orders for gold bars and coins cannot be cancelled once payment is completed, except where we cannot fulfil the order. Faulty or wrong items are handled under our Returns Policy.

9. Liability

To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for delays or failures caused by events outside our reasonable control, such as courier disruption, natural disasters or system outages.

10. Complaints

If you are unhappy with your purchase, please contact us first at sales@tyrelljewelry.com.my or WhatsApp +6012 915 6419 and we will do our best to resolve it. You may also file a complaint with the Ministry of Domestic Trade and Cost of Living (KPDN) or the Tribunal for Consumer Claims Malaysia.

11. Governing law

These Terms of Sale are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.

12. Changes

We may update these Terms of Sale from time to time. The version on this page at the time you place your order applies to that order.